(HBO) - By spending more than 2 billion VND (nearly 84,700 USD) from its budget on building an electronic one-stop shop model, Lac Son has become the first district of Hoa Binh province equipped a multi-point system for searching for and scanning administrative procedure information, camera systems, and software to evaluate the quality of civil servants and public administrative services.

 


Civil servants of Vu Binh commune (Lac Son district) regularly improve their qualifications to meet requirements of building a people-friendly digital administration.

According to Nguyen Quoc Tiep, Chief of the Office of the People's Council and People's Committee of Lac Son district, the successful development of a people-friendly digital administration model at divisions for receiving and returning the results of administrative procedures has contributed to creating favourable conditions for people and businesses in handling administrative procedures, towards developing a friendly and transparent public administration.

The model, which is directly led and instructed by the Standing Board of the district's Party Committee, aims to create breakthroughs in administrative reform and e-administration development. It not only helps overcome shortcomings and difficulties in bringing digital applications to life but also serves as a foundation to meet requirements of building the digital administration and society in the district, Tiep said.

According to Bui Thi Van, head of the district Party Committee's Board for Mass Mobilisation and Chairwoman of the district's Fatherland Front Committee, the model has contributed to solving three urgent problems, including meeting requirements of industrialisation and modernisation in line with the inevitable trend of the 4th industrial revolution; resolving shortcomings and limitations in processing administrative procedures at all levels, and strengthening the people's trust in the government apparatus at all levels in settling administrative procedures.

After nearly one year of operation, the model has created positive changes at administrations at all levels.

Divisions for receiving and returning the results of administrative procedures at all the 24 communes and towns in the district have been equipped with modern equipment.

In October 2022, the district recorded more than 1,000 downloads, visits and account registrations on its online public service portal.

The district has so far provided 253 online public services at levels 3 and 4. Over 2,800 accounts have been registered on its online public service portal, while more than over 10,000 records have been processed through the portal.

Chairman of the Lac Son District People's Committee Bui Van Linh said the successful implementation of the model has helped improve the efficiency of State management and speed up the administrative reform in the locality, becoming a foundation for Lac Son to gradually develop a digital administration and citizen model in the spirit of a scheme on developing the application of data on population, identification, electronic authentication data for national digital transformation in the 2022-2025 period, with a vision toward 2030./.


 

 


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