(HBO) – After receiving instructions, Nguyen Thanh Trung, a local in Phu Nghia commune of Lac Thuy district, quickly completed his dossiers to request for a renewed land use right certificate.
Phu Nghia makes public the list of public
services at the commune’s office for receiving and responding to administrative
requests, making it easier for locals to access the services.
After seven working days, he received his renewed land use right certificate.
like Trung, Vo Thi Phuong from Lien Son district of Khoan Du commune met no
difficulties in completing procedures to borrow bank loans for economic
production. Many other residents of Khoan Du have also successfully conducted
their administrative transactions.
Statistics showed that as of March, Khoan Du had processed more than 200
administrative transactions without any delayed response.
Nguyen Thanh Thoa, head of the Lac Thuy Division of Home Affairs, said that not
only Khoan Du, all communes and townships in the district have shown strong
performance in administrative reform, meeting locals’ requirements.
This is a result of Lac Thuy’s efforts in speeding up administrative reform in
all six pillars, including providing online public services and building
e-government and digital government.
Thoa said that in order to complete targets set in the beginning of this year,
the district People’s Committee has issued a number of working plans and
programmes, while asking local departments and agencies to promptly implement
their tasks, especially in administrative reform and publishing administrative
procedures on their online portal and at the office for receiving and
responding administrative requests, thus giving optimal conditions for locals to
process the procedures.
The launch of the single-window mechanism at the office for receiving and
responding to administrative requests at communal and district levels have
greatly contributed to the local administrative reform, while enhancing the
enforcement and efficiency of the State administrative system, and increasing
people’s satisfaction about public services at all levels in the district.
Statistics showed that the rate of requests that were accepted and responded as
scheduled at the single-window section of the office for receiving and
responding administrative requests at communal and district levels has always
exceeded 90%.
From 2022 to the end of the first quarter of 2023, the district received 11,298
public service requests, including 1,957 at the district and 9,700 at the
communal level. Requests received through the online public service portal at
Levels 3 and 4 was 9,100, accounting for 93.8%.
With this result, Lac Thuy has been one of the leading localities in the
province in terms of the public administrative reform (PAR) index./.
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