(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
The Standing Board of the Hoa Binh provincial Party Committee met on March 18 to review and guide major investment projects aimed at boosting local socio-economic development.
The air is thick with the hum of drills and the clatter of machinery as the Hoa Binh – Moc Chau expressway takes shape amid the rugged terrain. Welding sparks illuminate the faces of workers, and concrete mixers churn relentlessly, laying fresh pavement on the newly-carved road. The construction site buzzes with a palpable sense of urgency, particularly in Hoa Binh province where the expressway's future is being forged.
The northern province of Hoa Binh, with over 467,000 hectares of natural forest and more than 100,000 hectares of production forest, holds significant potential for carbon credit market development.
Replacing substandard houses with more sturdy ones by June 30 is the direction given by Nguyen Phi Long, alternate member of the Party Central Committee and Secretary of the Hoa Binh provincial Party Committee, at a meeting held in early March by the provincial Steering Committee for the programme to eliminate temporary and dilapidated houses for the needy.
Recognising digital transformation as an inevitable trend, authorities and agencies in Hoa Binh have made great efforts in the work by focusing on three core pillars - digital government, digital society, and digital economy, resulting in enhanced competitiveness, improved investment climate, and ensured economic and social welfare.
In recent years, Da Bac district has improved administrative reform with a one-stop shop mechanism, streamlined inter-agency procedures, and a shift to digital platforms. These efforts have enhanced public service efficiency and contributed to local socio-economic development.
