(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
Hoa Binh province is undergoing a dynamic transformation amid Vietnam’s national digital transition. Building on Poliburo’s Resolution No. 57-NQ/TW on breakthroughs in science, technology, innovation, and national digital transformation, the province has rolled out a wide range of practical action plans. A standout initiative is the "Digital Literacy for All” movement, an effort to ensure that no one is left behind in the digital era.
Hoa Binh province is undergoing a dynamic transformation in the wake of the national digital transformation movement. Building on Resolution No. 57-NQ/TW of the Politburo on breakthroughs in science, technology, innovation, and national digital transformation, the province has implemented a wide range of practical action plans. A standout initiative is the "Digital Literacy for All” movement ambitious effort to ensure that no one is left behind in the digital age.
With a spirit of unity and proactive problem-solving, the Party Committee, the government and the people of Dong Lai Commune (Tan Lac District) have made great strides in implementing the resolutions of the 24th Party Congress of the commune for the 2020 - 2025 term. Focusing on leadership and practical actions, the commune has brought the Party’s resolutions into daily life, creating strong impacts and pushing the local development forward.
Amid the nationwide push for digital transformation, young people in Hoa Binh Province are stepping up as dynamic pioneers, applying technology to enhance Youth Union operations and expand the reach of youth-led initiatives. Through creativity and adaptability, Youth Union organizations at all levels have introduced a series of practical solutions, contributing to modern governance and community development.
In recent years, An Nghia commune, located in Lac Son district, has stepped up administrative reform, focusing on improving the quality and efficiency of its single-window service unit for receiving and processing administrative procedures. These improvements have helped create favourable conditions for local residents and organisations to handle administrative procedures, contributing to the commune’s broader socio-economic development.
The Prime Minister-approved master plan to develop the multi-use value of forests ecosystems through 2030, with a vision to 2050, aims to improve the management and sustainable use of forest resources, create jobs, increase incomes, and improve the living standards of ethnic minorities, people in mountainous and remote areas, forest workers and those living near forests.
