With the motto of "polite, dedicated, professional, and lawful,” over the years, Phu Cuong commune in Tan Lac district has gradually improved the quality of processing administrative procedures, winning high satisfaction from local people and businesses.
Public servants at the office for receiving and responding to public service requests guide locals to search for administrative procedures.
The office for receiving and responding to public service requests in Phu Cuong currently has four staff members who specialise in dealing with requests in the fields of land-construction, justice - civil status, labour - war invalids and social affairs. All of them have been equipped with the skills to use software and information technology to serve their tasks.
Dinh Cong Thang, one of the four, said that they have strictly implemented the behaviour, communications and working principles with a welcoming attitude, enthusiastically guiding citizens to process administrative procedures as quickly as possible.
Bui Van Son, a resident from Vo village who came to the office to process the procedures for his mortgage contract for land use rights and assets attached to land, said that he received clear guidance, conducted the process quickly and got the results within a day, which saved him a lot of time and efforts.
Along with issuing decisions and plans regarding administrative reforms and popularising the reforms in all fields, the People’s Committee of Phu Cuong has strengthened the application of information technology in management with the use of VNPT iOffice, Hotich.vn software. Regulations, procedures, service fees and duration for processing each type of request are posted publicly in a visible place at the office.
Dinh Cong Kiem, a local in Khanh village, said that when he came to the commune People's Committee, which is quite far from his house, to make marriage registration, he received enthusiastic and quick guidance, enabling him to finish the procedure quickly without having to wait long.
Since 2023, the office has received 4,765 public service applications, of which 4,289 have been handled and the remaining are being processed. Bui Duc Phuong, Chairman of the commune People’s Committee said that each year, the committee has issued administrative reforms and communications plans, while allocating qualified officials to the local office for receiving and responding to public service requests, and regularly updating regulations in the field. The committee has ensured that there is always a leader available for approving administrative procedures for locals, making sure that the procedures are processed in a fast, time and cost saving manner, he said.
The official said that in the coming time, the Phu Cuong People’s Committee will continue to speed up digital transformation in providing public services, while enhancing local officials’ sense of responsibility in performing their duties, thus winning higher confidence and satisfaction of people and businesses, and contributing to boosting local socio-economic development.
In recent years, Mai Ha commune in Mai Chau district has been making efforts to restructure its crops and livestock to improve production efficiency, enhance the quality of life, and increase income for local residents. Notably, the cultivation of watermelon in line with Vietnamese Goods Agricultural Practices (VietGAP) standards has helped local people escape poverty.
Hoa Binh province scored 43.5493 points in the 2023 Provincial Governance and Public Administration Performance Index (PAPI), ranking 20th out of the 63 provinces and cities nationwide, up 23 places compared to the 2022 list. The results show people's satisfaction with the effectiveness of implementing State policies and laws, local governance, and providing public services by authorities at all levels in the province.
Stretching over 300 meters, valued at hundreds of million dong and built to the new-style rural standards, a concrete road in De hamlet, Bac Phong commune, Cao Phong district, was completed by the end of 2023 thanks to the collective contributions of armed forces at provincial and district levels coupled with the active participation of military units stationed throughout the district.
Over the years, the People’s Committee of Lac Thuy district has issued many plans and programmes to speed up the administrative reform, aiming to better serve local people and businesses.
Kim Boi district is drafting 23 planning projects which are expected to help boost the local socio-economic development, attract investors, and mobilise resources for development, said Vice chairman of the district People’s Committee Tran Tuan Son.
They include the one on Bo urban area development until 2045, 20 zoning, and 12 on rural residential areas in communes.
This year, Hoa Binh province strives to have eight communes recognised as meeting new-style rural area standards and five communes satisfying exemplary new-style rural area standards. Since the beginning of the year, the provincial People's Committee has drastically directed the implementation of the national target programme on new-style rural area building to fulfil the set target.
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