(HBO) - Hoa Binh Electricity Company held a conference on "Raising the awareness of customer satisfaction level", and implementing the plan to improve the customer satisfaction rating in 2018 and in the coming years. The conference will be carried out to all staffs of the company.
Conference
of raising the awareness of customer satisfaction level being deployed to all
employees of Hoa Binh Electricity Company.
Since 2013
to present, with the objective evaluation from the customers consulted
independently by Hoa Binh Electricity Company, which implemented the survey,
the score of customer satisfaction for the company has increased gradually.
However, it is still lower than the average of the Northern Electricity
Corporation. The conference was focused on solutions to implement effective
customer service, continuous improvement of business activities, enhancing the
image of the industry.
In
addition to raising awareness among staff about the customer satisfaction
level, the conference set the target for the 2018 plan to ensure a safe, stable
and quality service. contributing to meet the requirements of sustainable
development of the province, strive to get the score of the customer
satisfaction level about ≥ 8 points.
Maximizing local potential and advantages, Yen Tri commune in Yen Thuy district is actively promoting the cultivation of medicinal herbs and turning medicinal herbs into One Commune - One Product (OCOP) products.
Situated at the gateway to the Northwest, Hoa Binh province has a population of over 900,000, including about 540,000 of working age. It is home to 6,000 businesses and production facilities, providing employment for over 100,000 workers. The remaining workforce is engaged in informal jobs, works in enterprises outside the province, or contributes to agro-forestry-fisheries. Additionally, around 3,000 workers are employed abroad.
The Hoa Binh provincial People's Committee has issued Decision No. 2767/QD-UBND announcing the rankings of departments, agencies, districts and Hoa Binh city in the Public Administration Reform Index (PAR) and the Satisfaction Index of Public Administration Services (SIPAS) in 2024.
The cultivation of Dam Xanh fish (Bangana lemassoni), a unique fish species, has seen remarkable growth in Mai Chau district, thanks to its high economic value and effectiveness. Initially concentrated in Van Mai commune, farming has now extended to four other communes, namely Mai Hich, Mai Ha, Chieng Chau, and Son Thuy. These areas benefit from pristine underground water flowing from mountain crevices, providing ideal conditions for raising this specialty fish.
In 2024, the total state budget revenue of Hoa Binh Province is estimated at approximately VND 6,930 billion, achieving 183% of the Government’s target, 126% of the target assigned by the Provincial People's Council, and 145% compared to the same period last year.
In 2024, Hoa Binh province has shown signs of improvement in attracting investment and developing enterprises.
