(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
With a focus on maintaining a close contact with the people, local authorities at all levels of Hoa Binh have implemented a range of measures to ensure security and order in ethnic minority-inhabited areas, improving their legal awareness, combating crime and social vices, and contributing to maintaining political stability and social order, while promoting socio-economic development in these areas.
On November 8th, Ngai hamlet, Thach Yen commune (Cao Phong) organized the Great National Solidarity Festival in 2024. There was the attendance of Mr. Bui Van Khanh, the Deputy Secretary of the Provincial Party Committee, the Chairman Provincial People's Committee; Colonel Trinh Duc Thiem, the Commander of the Provincial Military Command...
Hoa Binh Power Company (PC Hoa Binh) has proactively rolled out plans and solutions to ensure the stable and safe operation of the electricity grid, so as to meet the increasing needs of customers in the year-end period.
To achieve the goal of becoming a new-style rural district by 2025, the authorities of Yen Thuy district are working diligently to meet various criteria, with a particular focus on developing model new-style rural residential areas and model gardens.
Luong Son district is leveraging its existing advantages and maximizing resources to improve infrastructure, aiming to achieve town status by 2025.
Hoa Binh province has employed diverse measures to remove temporary and dilapidated houses for low-income families over the past time. The effort has received the support from the State, all-level agencies, as well as individuals in and outside the province, helping poor and disadvantaged households, especially ethnic minority people, repair or build new homes.
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