(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
In recent years, Mai Ha commune in Mai Chau district has been making efforts to restructure its crops and livestock to improve production efficiency, enhance the quality of life, and increase income for local residents. Notably, the cultivation of watermelon in line with Vietnamese Goods Agricultural Practices (VietGAP) standards has helped local people escape poverty.
Hoa Binh province scored 43.5493 points in the 2023 Provincial Governance and Public Administration Performance Index (PAPI), ranking 20th out of the 63 provinces and cities nationwide, up 23 places compared to the 2022 list. The results show people's satisfaction with the effectiveness of implementing State policies and laws, local governance, and providing public services by authorities at all levels in the province.
With the motto of "polite, dedicated, professional, and lawful,” over the years, Phu Cuong commune in Tan Lac district has gradually improved the quality of processing administrative procedures, winning high satisfaction from local people and businesses.
Stretching over 300 meters, valued at hundreds of million dong and built to the new-style rural standards, a concrete road in De hamlet, Bac Phong commune, Cao Phong district, was completed by the end of 2023 thanks to the collective contributions of armed forces at provincial and district levels coupled with the active participation of military units stationed throughout the district.
Over the years, the People’s Committee of Lac Thuy district has issued many plans and programmes to speed up the administrative reform, aiming to better serve local people and businesses.
Kim Boi district is drafting 23 planning projects which are expected to help boost the local socio-economic development, attract investors, and mobilise resources for development, said Vice chairman of the district People’s Committee Tran Tuan Son.
They include the one on Bo urban area development until 2045, 20 zoning, and 12 on rural residential areas in communes.
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