(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
Ngoc Luong commune in Yen Thuy district is striving to reach the finish line in advanced new-style rural area building in 2024. By promoting the implementation of solutions, the commune has to date completed necessary criteria set for advanced new-style rural communes for the 2021 – 2025 period.
The Hoa Binh provincial Party Committee’s Standing Board held a meeting on December 9 to look into some socio-economic development issues. The event was chaired by Nguyen Phi Long, alternate member of the Party Central Committee and Secretary of the provincial Party Committee.
As a gateway district adjacent to Hanoi and aiming for town status by 2025, Luong Son district has always paid attention to administrative procedure reform, focusing on cutting the number of procedures, reducing processing times, and lowering costs for citizens and businesses when carrying out administrative procedures.
Nguyen Phi Long, alternate member of the Party Central Committee, Secretary of the Hoa Binh Party Committee, visited and extended his congratulations to the staff at the Department of Education and Training of Hoa Binh on the occasion of the 42nd Vietnam Teachers’ Day (November 20, 1982-2024).
As part of the second Da River fish and shrimp festival in Hoa Binh province, the provincial People's Committee on November 15 held a fish worship ceremony and released lanterns on Da River.
The vibrant "Ruou Can (a kind of wine stored in a big jar and drunk with long bamboo straws) Festive Night”, was held on November 18 as part of the Hoa Binh Province Culture- Tourism Week 2024, attracting a large number of locals and visitors.
