To make it easier for the residents to handle administrative procedures, Yen Bong Commune (Lac Thuy District) has identified the administrative reform as one of its key tasks. By implementing a range of synchronized solutions, the commune has seen the positive changes in the administrative reform, meeting the needs of its people.

Right from the beginning of the year, the commune’s People’s Committee fully implemented the tasks under the province's administrative reform plan. The administrative procedure control has been carried out strictly, with timely and complete public posting of procedures as required by law. Mrs. Nguyen Thi Phuong, a resident of Hong Phong 2, says: "When I arrived to handle the administrative procedures at the commune’s One-Stop Center, the staff were very attentive in guiding me. The process was quick, saving me time and effort. I’m very satisfied with their working style”.

The physical infrastructure of the Reception and Result-Return Unit has been upgraded to modern standards, ensuring it can effectively serve the public. All of the leaders and professional staff have been trained to use the public service software on the commune’s electronic data system. The commune regularly updates information on the administrative procedures, outcomes, contact addresses for feedback and complaints regarding administrative regulations and reforms at the both at the office and on the commune's official website. These updates are clear and complete, allowing the individuals and organizations to easily access and follow the procedures. It also provides the basis for monitoring how public servants receive and process administrative requests. The commune offers guidance on partially and fully online administrative services, and promotes the use of online public services directly at the One-Stop Center.

To gather public feedback, the commune has installed a suggestion box at the One-Stop Center and publicly lists the contact address and hotline number for submitting comments or concerns.

In the first quarter of 2025, the commune processed 64 online administrative records (both partial and full online services) related to civil status and social protection. Of these, 34 records were submitted with online payments. There were no overdue cases, and the commune did not receive any complaints or petitions related to the handling of administrative procedures.

Mr. Quach Hoang Hiep, the Chairman of the People’s Committee of Yen Bong commune, says: In the coming time, the commune will focus on enhancing the leadership role of the Party Committee and the local authorities in the administrative reform, tying the responsibilities of the leaders to the effectiveness of implementation. We will review and comprehensively evaluate all procedures to simplify them, especially those directly affecting the people. The issuance of the legal documents will be closely monitored, ensuring compliance with the regulations and suitability to the local conditions. The commune will also maintain the regular inspections of procedure implementation and improve the control of administrative procedures. It will proactively receive and address public feedback to encourage community involvement in monitoring and improving local administration.

New, revised, and standardized procedures issued by the provincial People’s Committee will be announced promptly and in full. The commune will also continue to promote awareness about partial and full online services among the public. Training and capacity-building for the local officials and civil servants will be intensified to improve their skills and meet the growing demands of their roles. Importantly, the commune's People’s Committee is committed to maintaining strict administrative discipline, building a transparent and professional working environment, and fostering public trust in local government.