Over recent times, the implementation of the single-window mechanism for administrative procedure settlement in electronic environments at various units and localities has seen positive changes.
In Tu Ne commune, Tan Lac district, a staff at the
local section for public administrative reception and result return offers
guidance for a resident.
In Tu Ne commune, Tan Lac district, a considerable number of people arrived
early in the morning to carry out administrative procedures at the local
section for administrative reception and results return.
Bui Thi Mo shared her experience: "I came here to apply for my
grandchild's birth certificate. As it's my first time dealing with this
procedure, I was a bit confused. However, I felt relieved thanks to the staff’s
meticulous and efficient guidance."
In 2023, the mechanism was effectively executed at the provincial centre for
public administrative services as well as the reception and result return units
across all local districts, city, communes, wards, and towns. The on-time file
resolution rate by provincial specialised agencies reached 99.7%.
However, shortcomings remain such as the emergence of additional required
documents not complying with regulations and the complex and cumbersome of some
procedures. The digitisation and reuse of digitised data of files have yet to
meet requirements, while the coordination among public agencies involved in the
process remains ineffective. There has also been a failure to report, explain,
and apologise to citizens and businesses regarding overdue files, especially in
the field of land.
To overcome these limitations, the chairman of the provincial People's
Committee has instructed enhancing the role and responsibility of the heads of
agencies and further implementing the single-window mechanism as prescribed.
Also necessary are timely review, reduction and simplification of procedures
and business regulations to create convenience and reduce costs for citizens
and enterprises.
Stressing the importance of public disclosure and transparency, the leader
requested all administrative documents be digitised according to regulations
and digitisation linked to the completion of tasks by public personnel
involved.
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