Hoa Binh province scored 43.5493 points in the 2023 Provincial Governance and Public Administration Performance Index (PAPI), ranking 20th out of the 63 provinces and cities nationwide, up 23 places compared to the 2022 list. The results show people's satisfaction with the effectiveness of implementing State policies and laws, local governance, and providing public services by authorities at all levels in the province.

In 2023, people in 12 hamlets in Hoa Binh city and two districts of Kim Boi and Mai Chau joined the PAPI survey. Nguyen Thi Mai Phuong, head of the Administrative Reform and Archives Division under the provincial Department of Home Affairs, said that the province is in the group of the localities with average-high scores. The province sees seven out of the eight content indexes increased including people's participation at the grassroots level 5.16 points (up 0.06 point); publicity and transparency 5.13 points (up 0.01 point); accountability 4.46 poins (up 0.14 point); corruption control in public sector 7.23 points (up 0.79 point); public administrative procedures 7.35 points (up 0.7 point); environmental management 3.88 points (up 0.45 point); and e-governance 3.15 points (up 0.56 point). Its index of public service provision was 7.19 points, down 0.2 points compared to 2022.

The province's 2023 PAPI objectively assessed people's satisfaction with administrative reforms, socio-economic management, and the implementation of local grassroots democracy regulations. However, according to the provincial Home Affairs Department, the report also showed the province’s limitations in administering policies and serving people, for example, people’s access to information on the Internet, the use of information portals, and online public services. Moreover, the investment in building facilities and equipment for schools, medical facilities, rural concrete roads, and waste collection services has not met the people’s needs.

Phuong said that the province’s Home Affairs Department has proposed the Chairman of the provincial People's Committee develop specific plans for departments, agencies, units, districts, and Hoa Binh city to improve the province’s ranking in the PAPI Index in 2024 and following years.

Moreover, the province will promote communications activities on the results, contents, and purpose of the PAPI Index, and the political system’s responsibility in improving the PAPI Index. The moves aim to improve the performance of the administrations at all levels, better serve people, enhance publicity, transparency, and accountability of public organisations, and ensure basic human rights, especially that to express political opinions, access information, and use quality basic public services.