Hoa Binh province’s public administrative service centre has implemented the "people and business-centred administration” model since 2018. It has been equipped with modern equipment, including an automatic ticketing system, surveillance cameras, computers, scanners, and software so that administrative procedures have been settled and results returned in a timely manner.
Staff at the
provincial Public Administrative Service Centre guide organisations and
individuals on how to complete administrative procedures
The centre has set up a support team to assist people who
are not familiar with using computers. They will be assisted in creating
accounts, submitting documents and making online payments.
To encourage people and businesses to use online public
services which can reduce time and save costs, the centre has conducted the
communication work through various channels, such as Hoa Binh Newspaper, Radio
and Television Station, and Zalo app at Hoa Binh province's public service
portal, and distributing leaflets on the benefits of using such services. It
also provides guidance for individuals and businesses through the one-stop shop
division and portal’s hotline at 1022.
From the beginning of the year until August 2, the centre
received and processed 60,902 administrative requests. Most of the requests
were dealt with on time. The percentage of those returned due to insufficient
conditions or finished behind the schedule was low and mainly relating to land
and construction.
Quach Thi Thanh from Quynh Lam ward in Hoa Binh city said
that this is the first time she has come to the centre to apply for a household
verification for her child's job application. She found the centre is
well-equipped and information about administrative procedures are publicised
clearly, adding that she is very satisfied with the attentive guidance provided
by the centre’s staff.
According to Ha Thi Ngoc Trang, the centre’s deputy
director, it has continuously innovated and shifted its mindset from
'administrative management' to 'service administration,' building a
people-friendly administration that aims for the satisfaction of people and
businesses.
The implementation of the "people and business-centred
administration” model has helped build trust and consensus among people and
businesses regarding the leadership of the Party Committee and administration,
contributing to the successful realisation of the province's political tasks.
The Standing Board of the Hoa Binh provincial Party Committee has agreed in principle on a proposal by the Standing Board of the Party Committee of Hoa Binh city to gather feedback on the city’s 1:2000 zoning plan, which forms part of its broader urban development strategy.
Hoa Binh province has made notable progress in public administration reform and digital government development, with the satisfaction index among citizens and businesses reaching over 84%, according to recent government evaluations.
Thanks to great efforts by local authorities in recent times, the governance and public administration performance of Mai Chau district has been significantly improved.
In the afternoon of June 6, the Party Committee, the People's Council, the People's Committee and the Fatherland Front of Lac Son district solemnly held a meeting to celebrate the 139th anniversary of the district's founding (1886–2025) and the 79th anniversary of the establishment of the district's Party Committee (1946–2025). There was the attendance of Mr. Bui Van Thang, the Vice Chairman of the Provincial People's Council; Mr. Quach Tat Liem, the Vice Chairman of the Provincial People's Committee; Ms. Dang Bich Ngoc, the Deputy Head of the National Assembly Delegation of the province; as well as the former leaders of the province and district through various periods, who are the natives of the district.
Implementing the Politburo’s Resolution No. 57-NQ/TW on breakthroughs in science – technology, innovation, and digital transformation is a golden opportunity for the northern mountainous province of Hoa Binh to renew growth model, improve competitive edge and shorten digital gap.
Resolution 57-NQ/TW, issued by the Politburo on December 22, 2024, identifies sci-tech, innovation, and digital transformation as strategic breakthroughs to build a developed and prosperous nation. In Hoa Binh province, this spirit is not just a slogan, it’s being put into action through concrete initiatives that form a "new development triangle”: digital citizenship, digital economy, and digital administration.
