Staff at the provincial Public Administrative Service Centre guide organisations and individuals on how to complete administrative procedures 

The centre has set up a support team to assist people who are not familiar with using computers. They will be assisted in creating accounts, submitting documents and making online payments. 

To encourage people and businesses to use online public services which can reduce time and save costs, the centre has conducted the communication work through various channels, such as Hoa Binh Newspaper, Radio and Television Station, and Zalo app at Hoa Binh province's public service portal, and distributing leaflets on the benefits of using such services. It also provides guidance for individuals and businesses through the one-stop shop division and portal’s hotline at 1022. 

From the beginning of the year until August 2, the centre received and processed 60,902 administrative requests. Most of the requests were dealt with on time. The percentage of those returned due to insufficient conditions or finished behind the schedule was low and mainly relating to land and construction. 

Quach Thi Thanh from Quynh Lam ward in Hoa Binh city said that this is the first time she has come to the centre to apply for a household verification for her child's job application. She found the centre is well-equipped and information about administrative procedures are publicised clearly, adding that she is very satisfied with the attentive guidance provided by the centre’s staff. 

According to Ha Thi Ngoc Trang, the centre’s deputy director, it has continuously innovated and shifted its mindset from 'administrative management' to 'service administration,' building a people-friendly administration that aims for the satisfaction of people and businesses.