(HBO) - Hoa Binh Electricity Company held a conference on "Raising the awareness of customer satisfaction level", and implementing the plan to improve the customer satisfaction rating in 2018 and in the coming years. The conference will be carried out to all staffs of the company.
Conference
of raising the awareness of customer satisfaction level being deployed to all
employees of Hoa Binh Electricity Company.
Since 2013
to present, with the objective evaluation from the customers consulted
independently by Hoa Binh Electricity Company, which implemented the survey,
the score of customer satisfaction for the company has increased gradually.
However, it is still lower than the average of the Northern Electricity
Corporation. The conference was focused on solutions to implement effective
customer service, continuous improvement of business activities, enhancing the
image of the industry.
In
addition to raising awareness among staff about the customer satisfaction
level, the conference set the target for the 2018 plan to ensure a safe, stable
and quality service. contributing to meet the requirements of sustainable
development of the province, strive to get the score of the customer
satisfaction level about ≥ 8 points.
Hoa Binh province’s economy posted an impressive Gross Regional Domestic Product (GRDP) growth rate of 12.67% in the first quarter of 2025, representing a 12.76% year-on-year increase, the highest rate recorded since the beginning of the current tenure, according to the provincial Statistics Office. This robust growth reflects years of strategic groundwork and sets a strong foundation for the province’s annual growth target of over 10%.
With a focus on cash crop farming with science - technology application and brand building, Lac Thuy district is gradually increasing production value, improving people's life quality, and laying the foundation for sustainable socio-economic development.
In recent years, the economic development model "Hoa Binh Earthworm Farm” run by Mr. Bui Van Dang in Co Giua Hamlet, My Thanh Commune (Lac Son district) has not only brought stable economic value but it is also environmentally friendly, helping to protect and reduce pollution, contributing to the construction of a green and sustainable agriculture.
Dao Village’s honey – a product certified with a 3-star OCOP (One Commune One Product) rating by Thong Nhat Agricultural Cooperative in Dao Village (Hoa Binh City) – is highly regarded by consumers for its quality, richness, and variety in packaging. The distinctively sweet taste of Dao Village’s honey leaves a lasting impression on anyone who has tried it.
In alignment with Project No. 07-DA/TU, issued by the Hoa Binh provincial Party Committee on November 1, 2021, Lac Thuy district has actively promoted investment and supported the sustainable development of its industrial and handicraft sectors during the 2021–2025 period. Alongside this, the district has remained committed to preserving and revitalising traditional craft villages.
Located in the northern part of Lac Thuy district, with a temperate climate and fertile soil, Phu Thanh commune has great potential and advantages in growing tea. The long-standing experience, combined with strict adherence to organic farming practices in the tea gardens, ensures that the dried tea products from Phu Thanh and Lac Thuy as a whole are sold out immediately upon production, providing a stable and prosperous life for the local people.
