(HBO) - Hoa Binh Electricity Company held a conference on "Raising the awareness of customer satisfaction level", and implementing the plan to improve the customer satisfaction rating in 2018 and in the coming years. The conference will be carried out to all staffs of the company.
Conference
of raising the awareness of customer satisfaction level being deployed to all
employees of Hoa Binh Electricity Company.
Since 2013
to present, with the objective evaluation from the customers consulted
independently by Hoa Binh Electricity Company, which implemented the survey,
the score of customer satisfaction for the company has increased gradually.
However, it is still lower than the average of the Northern Electricity
Corporation. The conference was focused on solutions to implement effective
customer service, continuous improvement of business activities, enhancing the
image of the industry.
In
addition to raising awareness among staff about the customer satisfaction
level, the conference set the target for the 2018 plan to ensure a safe, stable
and quality service. contributing to meet the requirements of sustainable
development of the province, strive to get the score of the customer
satisfaction level about ≥ 8 points.
In the first quarter of 2024, the credit institutions in the province have actively deployed the legal documents of the State and the State Bank relating to currency, credit and interest rates. At the same time, they have promoted the capital mobilization, focusing on the solutions to expand the credit investment along with strengthening the credit quality management, lending to priority programs to promptly meet the capital needs for export - business and consumer demand during Tet in 2024.
Outside the key economic region of Hoa Binh, yet Lac Son district has utilised its potential and strengths regarding labour, land, and transportation connectivity to attract investment to the locality, contributing to promoting socio-economic development.
In a move to expedite the execution and disbursement of the 2024 capital plan for ODA projects, aiming for a disbursement rate of over 90% of the allocated funding, the Hoa Binh People's Committee issued Document No. 483/UBND-KTN on April 3, 2024, regarding such efforts.
Nguyen Van Thap from Kim Duc hamlet, Vinh Tien commune, Kim Boi district, has built the brand of Hoa Qua Son for local fruits. His efforts have brought about income for his family and generated job opportunities for locals, helping hundreds of households escape from poverty.
The Hoa Binh administration was entrusted by the Prime Minister with a budget of 3.43 trillion VND (142.91 million USD) for investment in 2024. The provincial People's Council approved nearly 3.76 trillion VND, which has been meticulously allocated to projects, achieving 100% of the assigned capital plan.
Hoa Binh province has mobilised all resources to propel local agricultural products to make inroads into foreign markets, towards lifting the export turnover of key agricultural products to 137.8 million USD by 2030, accounting for 3.4% of the locality’s total export value of goods.
The locality aims to export farm produce to the US, the European Union, the UK, China, Japan, and the Republic of Korea.