(HBO) - Hoa Binh Electricity Company held a conference on "Raising the awareness of customer satisfaction level", and implementing the plan to improve the customer satisfaction rating in 2018 and in the coming years. The conference will be carried out to all staffs of the company.



Conference of raising the awareness of customer satisfaction level being deployed to all employees of Hoa Binh Electricity Company.

Since 2013 to present, with the objective evaluation from the customers consulted independently by Hoa Binh Electricity Company, which implemented the survey, the score of customer satisfaction for the company has increased gradually. However, it is still lower than the average of the Northern Electricity Corporation. The conference was focused on solutions to implement effective customer service, continuous improvement of business activities, enhancing the image of the industry.

In addition to raising awareness among staff about the customer satisfaction level, the conference set the target for the 2018 plan to ensure a safe, stable and quality service. contributing to meet the requirements of sustainable development of the province, strive to get the score of the customer satisfaction level about ≥ 8 points.

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