The one-stop desk of the People’s Committee of Lac Son district applies information technology to quickly process administrative procedures for locals.

Since the beginning of 2019, the district People's Committee has used an electronic one-stop-shop system at http://hoabinh.motcuadientu.vn, to create favourable conditions for people and businesses wishing to use online public services at levels three and four. The total number of applications with results returned to applicants via public postal service in the 2015-2020 period reached 400.

In addition, the administrative apparatus was re-arranged towards the streamlined direction. The district People's Committee directed the review of regulations on the functions and tasks of specialised agencies under its management, thus step by step eliminating the overlapping or gaps in those agencies’ functions and tasks, and improving the effectiveness and efficiency of State management agencies.

Information technology is strongly applied in the State management from district to commune level. The use of digital signatures in processing and transferring electronic documents helps to shorten the time for exchanging documents between different levels of the government.

A quality management system in accordance with ISO 9001:2015 standard is implemented for all agencies, units, People's Committees of communes and townships.

All specialised agencies under the district People's Committee and People's Committees of communes and townships use the software in document management and in sending and receiving electronic documents.

The rate of incoming electronic documents is estimated at 98 percent while the rate of sent-out electronic documents is estimated at 99 percent. The rates of digitally signed electronic documents of the district People's Committee, and People's Committees of communes and towns reached 99 percent and 70 percent, respectively.