(HBO) - Aware of the importance of administrative reform, the authorities of Cao Phong township, Cao Phong district, have established a one-stop section for receiving applications for administrative procedures and returning processing results. This section, equipped with modern equipment and software and connected with the district People’s Committee and provincial departments and sectors in all fields, has helped reduce the time needed for handling procedures for organisations and individuals.
come to submit applications for administration procedures at the one-stop
section of the Cao Phong township People’s Committee (Cao Phong district).
Nguyen Thi Ngoc Quynh, a resident in Zone 7,
came to the one-stop section to have papers of her children notarised ahead of
the new school year.
She said previously, the processing of
administrative procedures usually took a long time and applicants were required
to go to state agencies repeatedly. In recent years, the processing time has
shorten while civil servants have also carefully given instructions.
Over the past years, thanks to the district and
provincial administrations’ attention, Cao Phong township has earmarked
hundreds of millions of VND from its budget annually for building modern
infrastructure for the section.
To carry out administrative reform, the township
People’s Committee has overhauled administrative procedures, issued detailed
relevant regulations, and publicised documents required for administrative
procedures related to individuals and organisations, as well as settlement
processes. Besides, the hotline of the People’s Committee has also been listed
at the single-window section so that the committee can receive and deal with
citizens’ petitions and feedback in a timely manner.
By the end of August, the section received 2,094
dossiers, 1,253 of which were submitted online. As many as 2,093 of the
dossiers were settled, with 277 ahead of schedule.
Every year, the township People’s Committee
sends its cadres and civil servants to refresher courses organised by district
and provincial authorities. Thanks to training, the staff’s capacity has
continued to be improved and standardised, helping to improve their
Nguyen The Anh, Chairman of the Cao Phong
township People’s Committee, said since the one-stop mechanism was applied, the
section for receiving applications and returning settlement results has become
an important "bridge” linking authorities with people. Civil servants here are
responsible for receiving dossiers, providing advice, giving instructions to
citizens, and returning settlement results in line with regulations and as soon
as possible. All procedures and fees are publicised.
As a result, the township has continually been
listed among the leading localities in Cao Phong district in terms of
administrative reform and won over high evaluation from people and enterprises,
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